REDRESSAL
OF GRIEVANCE
Here are the steps a client can
follow in case of grievance or feedback:
1. If you are not satisfied with our
services and would like to lodge a complaint, we would request you to first
talk to our representative / consultant from the Research Analyst Department
who is your point of contact. You can discuss with him, and be rest assured
that your complaint will be resolved on best efforts within 7 business working
days of the receipt of grievance.
2. You can also email or talk to the
representative / consultant via telephone. The contact no. is 7209475454.
3. Alternatively, you can send us a
complaint in writing or via email on mamandkavsecurities@gmail.com.
4. Please contact Compliance Officer
of the research analyst
Name : Rakesh Kumar
Address : S/o Raj Kumar, Ward No. 23,
Pethiyagachhi, Gola Road, Samastipur, Bihar-848101
E-mail ID : rakeshkra66@gmail.com
Phone No. : +917209475454
5. We will try to resolve your complaint within
21 days of the receipt of grievance. The first step is for us to be clear about
the nature of your complaint, and to identify what we can do to resolve the
issue. When we have finished our investigations into your complaint, we will be
in touch to provide you with a full response to your complaint.
6. If you are not still not satisfied
with the response or the handling of your complaint by our representative /
consultant, you can approach and write an email to Yash Sharma, Principal
Officer at yashcoolspj@gmail.com with complete details. M/S Mam and Kav Securities will get in touch with you at the
earliest and try to resolve your complaint as soon as possible.
You can also lodge your grievances
with SEBI at http://scores.gov.in or you may also write to any of the offices
of SEBI. For any queries, feedback or assistance, please contact SEBI Office on
Toll Free Helpline at 1800 22 7575 /1800 266 7575.
7. If your complaint is not resolved
within a period of one month, you may refer your complaint to the regulator -
The Securities and Exchange Board of India (SEBI).
Mode of filing the complaint on
SCORES or with Research Analyst Administration and Supervisory Body (RAASB)
i. SCORES 2.0 (a web based centralized
grievance redressal system of SEBI for facilitating effective grievance
redressal in time-bound manner) (https://scores.sebi.gov.in)
Two
level review for complaint/grievance against Research Analyst:
·
First
review done by designated body (RAASB)
·
Second
review done by SEBI
8. If the Investor is not satisfied with the
resolution provided by the Market Participants, then the Investor has the
option to file the complaint/ grievance on SMARTODR platform for its resolution
through online conciliation or arbitration. The link for the platform is https://smartodr.in/login
9. With regard to physical complaints,
investors may send their complaints to :
Office of Investor Assistance and
Education,
Securities and Exchange Board of
India,
SEBI Bhavan, Plot No. C4-A, ‘G’
Block,
Bandra-Kurla
Complex, Bandra (E),
Mumbai - 400 051.