Grievance Redressal /
Escalation Matrix
If you have a grievance, you can reach out to
our Support Team for assistance.
|
Details of designation |
Contact Person Name |
Address where the physical address
location |
Contact No. |
Email-ID |
Working hours when complainant can
call |
|
Customer
Care |
Rakesh
Kumar |
S/o Raj Kumar, Ward No. 23,
Pethiyagachhi, Gola Road, Samastipur, Bihar-848101 |
+91
7209475454 |
rakeshkra66@gmail.com |
Mon-Fri 09AM
– 05 PM |
|
Head of Customer Care |
-- |
-- |
-- |
-- |
-- |
|
Compliance Officer |
Rakesh Kumar |
S/o Raj Kumar, Ward No. 23,
Pethiyagachhi, Gola Road, Samastipur, Bihar-848101 |
+91
7209475454 |
rakeshkra66@gmail.com |
Mon-Fri 09AM
– 05 PM |
|
CEO |
-- |
-- |
-- |
-- |
-- |
|
Principal Officer |
Yash Sharma |
S/o Satish Sharma, Ward No. 24, Ambedkar
Nagar, Kid Campus School, Samastipur, Bihar-848101 |
+91 9507933347 |
yashcoolspj@gmail.com |
Mon-Fri 09AM
– 05 PM |
The abovementioned
details would facilitate the complainants to approach the concerned RA before
filing complaint to SEBI. For more details go to: -
https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41
We aim to resolve all grievances within 21
working days from the date of receipt.
If your grievance is not resolved within this
timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints
Redress System).
SCORES Portal: scores.sebi.gov.in.
In case you are unsatisfied with the
resolution provided through our support or the SCORES platform, you can access
the Online Dispute Resolution (ODR) Portal.
ODR Portal: smartodr.in.