A Investor Charter in respect of Research Analysts (RAs)

Based on the provided document, here is the extracted text from the Investor Charter in respect of Research Analysts (RAs):

Vision and Mission Statements

Vision: Invest with knowledge & safety.
Mission: Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

The Research Analyst (RA) is responsible for the following activities:

Publishing research reports based on research activities to provide an independent, unbiased view on securities.
Offering unbiased recommendations while disclosing financial interests in the recommended securities.
Providing recommendations based on analysis of publicly available information and known observations.
Conducting annual audits.
Ensuring all advertisements adhere to the Advertisement Code for Research Analysts.
Maintaining records of interactions with all clients, including prospective clients prior to onboarding, regarding research services.

Onboarding: Completing KYC (Know Your Customer) for fee-paying clients.
Material Disclosures: Disclosing business activities, disciplinary history, terms and conditions, details of associates, and potential risks or conflicts of interest.
Transparency:
- Disclosing the extent of Artificial Intelligence (AI) tool usage.
- Disclosing conflicts of interest for third-party research reports.
- Disclosing any conflict between research services and other RA activities.
Operations:
- Distributing reports and recommendations without discrimination.
- Maintaining confidentiality until reports are in the public domain.
- Respecting data privacy and protecting confidential information.
- Adhering to disclosed service timelines.
- Providing clear guidance and caution for complex/high-risk products.

Investors can lodge complaints through several modes if they have grievances:

Direct Approach: Contact the Research Analyst directly; they must strive to resolve the issue immediately, but no later than 21 days.
SCORES 2.0: A centralized web-based system by SEBI (https://scores.sebi.gov.in).
RAASB: Research Analyst Administration and Supervisory Body.
SMARTODR Platform: For online conciliation or arbitration if dissatisfied with previous resolutions.
Review Process: A two-level review involving the RAASB (first review) and SEBI (second review).

Investors have the following rights:

Information: Right to transparent practices, adequate information, and initial/continuing disclosures.
Treatment: Right to fair and equitable treatment and protection against one-sided clauses.
Communication: Right to be informed of service timelines, receive caution notices for high-risk products, and provide feedback.
Privacy: Right to data privacy and confidentiality.
Exit: Right to stop availing services as per agreed terms.

Deal only with SEBI-registered Research Analysts and verify their registration number and certificate.
Pay fees only through banking channels (or CeFCoM if applicable) and maintain signed receipts.
Read all disclosures in research reports before investing.
Ask questions and seek clarifications before acting on a recommendation.
Inform SEBI if an RA offers assured or guaranteed returns.

Do not provide funds for investment to the Research Analyst.
Do not share login credentials or passwords for trading, demat, or bank accounts.
Do not be swayed by limited-period discounts, incentives, or gifts.